"It was the hardest thing I've ever been through," says Rose Laky.
"It was so fast and we were so upset, that all I could think of was to tell her you have to call for help," adds her husband, Randy Lakey.
With a dog the size of Oreo the Great Dane, the Lakeys of O'Fallon, Missouri certainly needed help. Oreo was like their third daughter, only bigger than the Lakeys' two grown girls now in their 20`s and no longer living at home.
They said Oreo stood 6`4' on her hind legs and weighed 140 pounds.
"And she just collapsed and fell into the wall and down to the ground; Nothing, I mean it was just so quick."
"I could barely get her off the ground at all. When I did, her head and her legs and everything she was just out of it."
They say police and an ambulance arrived within minutes of their 911 call. They said one ambulance worker made it clear right away there was a problem.
"She got into the middle of the room and she seen Oreo and she threw her hands up and said, It`s a dog -are you kidding me?' "
She said the other ambulance worker brought oxygen for Oreo and helped load her into their car. They got her to an emergency clinic, but it was too late. It would be hard enough to move on, with Oreo`s ashes all that remain of her now.
But the day after she died, police brought a summons for filing a false 911 report. Apparently, Rose Lakey referred to both her dog and her daughters during the call.
"24 hours later, they come to my door to give me a ticket, for asking for help," Rose says. "He just acted like we planned all of this.
We just needed help. There's nothing false about that."
Police said a 9-1-1 recording showed Rose Lakey clearly said her "daughter" needed help.
The Lakeys say they hoped for a little more understanding from police.
They`ll likely face a fine.
(Andy Banker, KTVI for CNN)