In its August issue, Consumer
Reports says it looked at data from government and independent sources, as well
as hospital investigations and inspections. The highest score, on a scale of 0
to 100, was 72.
"This national ranking, from
such a well-known publication, is great news," says Jon Swope, president
Dr. Alex Hover, Mercy senior vice president of clinical excellence, agrees. "We are continuously working to improve our processes, safety training, infection control, and service to our patients and their families. This is a measure of our commitment, but we are humbled by the knowledge that we have a long way to go toward our commitment of zero harm."